Refund & Cancellation Policy

Cancel at any time from Dashboard → Settings → Billing, or by emailing support@talsiagent.com from your account address. Cancellation stops the next renewal.

• You keep access to your plan and its remaining credits until the end of the billing period you have already paid for.
• We do not charge a cancellation fee.
• Unused credits expire when the billing period ends and are not refunded as cash.

We refund in these situations:

• Duplicate or incorrect charge — refunded in full once verified.
• A confirmed platform fault that prevented your agents from running for a material part of the billing period, where support could not resolve it — refunded pro rata for the affected period.
• Charged after a valid cancellation was submitted — refunded in full.
• A first paid month that you cancel within 7 days of the first charge with fewer than 10% of that period's credits consumed — refunded in full.

• Credits already consumed by completed agent work — that work incurred real third-party data and model costs.
• Outreach that ran correctly but did not produce the replies, meetings, or revenue you hoped for.
• Accounts suspended or terminated for breach of the Terms or the Acceptable Use Policy.
• Requests made more than 30 days after the charge.
• Custom or bespoke agent build work that has already been delivered.

Email support@talsiagent.com from your account address with the payment reference, the date of the charge, and what went wrong. We acknowledge within 2 business days and decide within 7 business days.

Approved refunds are returned to the original payment method through Razorpay. Razorpay typically settles within 5–7 business days, and your bank or card issuer may take a further few days to show it. We cannot refund to a different payment method.

If a renewal payment fails we retry it and email you. Agents pause if the payment is still unresolved after 7 days, and the account is downgraded to the free plan after 30 days. Your data is retained during this period.